custom IT research

Pick the Right Customer

Pick the right customer with your data? In the March 2014 issue of the Harvard Business Review (HBR), Robert Simons,  the Charles M. Williams Professor of Business Administration at Harvard Business School, writes that organizations need to identify their primary customer type, and focus their business delivery there. With the right subscription you can read the …

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Bad Data is a Social Disease of Business – Part 1

Your organization’s bad data is a social disease easily passed to your business partners and stakeholders With 200 completed responses in our “Poor Data Quality – Negative Business Outcomes” survey, run in conjunction with The Robert Frances Group, the IBM InfoGovernance Community, and Chaordix, it is safe to say that bad data is a social …

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Causes of Poor Data Quality – Business and IT Perspectives

Did Business and IT Executives see the causes of poor data quality the same way? Our survey investigating the causes of poor data quality leading to negative business outcomes has been in flight for four weeks now. You can read about our first survey insights here, and the survey launch here. I’m running this survey …

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Customer-Related Data Quality Issues Cause Pain

Customer-Related Data Quality Pain in Early Survey Results We have an early yet strong indication of customer-related data quality issues across the full size range of organizations responding to our Poor Data Quality Survey. While there are many other areas of inquiry within our survey, I’ve selected customer data quality for this review because of its …

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